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FAQ

Shipping

All orders are shipped next business day. You will receive a confirmation email with tracking number when product is shipped.

Canada Post with signature.

Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Backorders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

Returns

We offer a no questions asked return policy on all regular priced items. However, you will be responsible for the return shipping charges and must return the item within 14 days of your purchase in original condition.

NO RETURNS on any sale items. EXCHANGES are not permitted.

1. Please email shop.kimsoptical@gmail.com to request a return authorization number.

2. Mail your returned item to:

5645 Yonge Street
Willowdale, ON M2M 3T2
(416) 590-9589

Payment Policy Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)
Paypal

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.